Law Enforcement Safety Protocols

This page explains how MEET MINGLE & GO handles requests from law enforcement, and what we do to protect users in urgent safety situations.

Legal basis

In the UK, organisations can share personal data with law enforcement where there is a lawful basis and the request is necessary and reasonable for law-enforcement purposes. The ICO advises that the UK GDPR and the Data Protection Act 2018 provide a framework for sharing personal data with law enforcement for preventing, investigating, and detecting crime.

We take user safety seriously and may cooperate with law enforcement agencies where required or permitted by law. Any request for user information must be submitted through our official contact route and must include sufficient information for us to verify the authority, purpose, and necessity of the request.

Where we receive a valid law enforcement request, we may preserve and disclose relevant information — such as account details, contact information, payment references, IP logs, event attendance records, messages, complaints, and moderation records — where lawful and proportionate.

In urgent cases involving risk of serious harm, fraud, harassment, abuse, exploitation, or threats to safety, we may take immediate steps to protect users, preserve evidence, suspend accounts, and cooperate with appropriate authorities.

We keep an internal record of law enforcement requests and only disclose information to authorised bodies where we have a lawful basis to do so.

What information this may involve

Our platform may hold sensitive user-related information such as: names, emails, phone numbers, IP addresses, payment records, profile details, video event attendance, complaint reports, blocked-user history, and moderation notes.

Our internal protocols

1. A named contact route

All law enforcement requests should be sent to [email protected].

2. Verification of the request

We may ask for the officer's full name, police force, badge/warrant number, official email address, case or crime reference number, legal basis for the request, what information is needed, why it's needed, and whether it's urgent.

The ICO advises that requests from competent authorities should be reasonable in the context of the law enforcement purpose, with the necessity for the request clearly explained.

3. Emergency disclosure process

This covers situations such as a threat of violence, stalking, a sexual assault allegation, blackmail, self-harm risk, a child safety concern, fraud, or an immediate risk to someone's safety.

Our protocol is that any urgent case is escalated immediately to a senior person, safeguarding lead, or data protection lead. Where we believe there is an immediate risk of serious harm, we may preserve relevant records and cooperate with law enforcement or emergency services in line with applicable law.

4. Data preservation

We preserve, and will provide to authorities where required, account details, login records, IP addresses, session attendance logs, complaint reports, payment references, and moderation history — meaning we securely keep relevant records so they are not deleted while a lawful request is being reviewed.

5. Controlled data sharing

For example, if police are investigating a threatening message, we may share or provide the account data, timestamps, messages, session logs, and related complaint records for the specific user or event involved.

6. Internal approval

All law enforcement requests must be reviewed by the business owner or a data protection contact before any personal data is disclosed, unless there is an immediate emergency involving risk of serious harm.

7. Record keeping

All logs are kept with the date received, the authority making the request, officer details, case reference, the user involved, data requested, legal basis given, decision made, data disclosed, the person who approved it, and the date completed.

8. User notification policy

We may notify the user where legally appropriate. We will not notify the user where doing so may prejudice an investigation, create a safety risk, or where law enforcement has asked us not to.

9. Online safety and illegal content

Intimate image abuse, threats, harassment, fraud or scams, stalking, hate speech, sexual exploitation, impersonation, and coercive behaviour are not permitted and will result in an account ban.

10. Staff training

Our events are fully automated — there are no hosts present during a session.

This policy is provided for general information and does not constitute legal advice. Review it against your specific legal obligations before launch.